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G-remote ends 31st August 2024. Switch to MyCentsys Remote for continued access.

Important Notice: The G-Remote app, your trusty companion for controlling your ULTRA devices, will be officially retired on 31st August 2024. Push notifications will also cease on 15th July.

 

No worries! We’ve got you covered.

 

Upgrade to the all-new MyCentsys Remote for a smooth switch.

MyCentsys Remote is the all-new app designed to seamlessly manage your ULTRA devices. Download it today from your preferred app store and avoid any disruptions:

 

Key Dates:

  • 15th July 2024: G-Remote push notifications say goodbye.
  • 31st August 2024: G-Remote app says goodbye for good.

 

Making the Switch to MyCentsys Remote is Easy!

Here’s a quick guide to transitioning from G-Remote to MyCentsys Remote:

Transitioning from G-Remote to MyCentsys Remote

  1. Check Your Linked Devices on G-Remote: Before making the switch, access the G-Remote app and review all the devices currently linked to your account. This ensures a smooth transition.
  2. Download MyCentsysRemote App: Head to your device’s respective app store and download MyCentsys Remote – PlayStore for Android, AppGallery for Huawei or the App Store for iOS – and download the MyCentsysRemote App.
  3. Register and Log In: Once downloaded, register and log in to the MyCentsys Remote app.
  4. View Your Devices: Upon successful registration, you should see all your linked devices on the MyCentsys Remote home screen.
  5. Troubleshooting Missing Devices: If devices aren’t showing up, access the app settings (hamburger menu icon) and select “Ultra Settings.” Click “Refresh Permissions”. This should resolve the issue.
  6. Check GWEB Access Numbers: Still having trouble? Double-check that your phone number is listed in the access numbers on GWEB.
  7. Stay on the Home Screen: Ensure you’re on the MyCentsys Remote home screen for seamless access to all your devices.

Upgrade to MyCentsys Remote today and keep your smart home running smoothly!